This guide walks you through the Bitmart Login process, how to troubleshoot common sign-in issues, set up two-factor authentication (2FA), recover your account, and follow best security practices to protect your crypto assets.
How to Sign In to Bitmart
- Open bitmart.com or the Bitmart mobile app.
- Click Log In (top-right) or tap the profile icon in the app.
- Enter your registered email address and password, then click Sign In.
- If prompted, complete CAPTCHA verification and enter the 6-digit code from your 2FA app if enabled.
Common Login Problems & Fixes
- Forgot password: Use the Forgot Password link to request a reset email. Follow the link in the email and create a strong, unique password.
- Invalid credentials: Double-check your email spelling, and ensure Caps Lock is off. If you still can’t sign in, reset your password.
- 2FA issues: If your authenticator app shows incorrect codes, check device time sync or re-add the 2FA key from Bitmart’s security settings (if you still have access).
- Unable to receive emails: Check spam/junk folders, and ensure your mailbox isn’t full. Add Bitmart’s domain to your safe-sender list.
Account Recovery (If You Can’t Log In)
If you lose access to your email or 2FA, follow Bitmart’s account recovery flow:
- Visit the login page and choose the relevant recovery option (password, email, or 2FA).
- Prepare ID verification documents (government ID, selfie, proof of address) — these may be required for identity verification.
- Contact Bitmart Support via the official site and provide the requested details. Keep ticket IDs handy for follow-ups.
Important: Only submit recovery requests through Bitmart’s official support channels. Beware of phishing attempts asking for passwords, private keys, or seed phrases.
Setting Up Two-Factor Authentication (2FA)
2FA adds a second layer of security. Recommended steps:
- Install an authenticator app (Google Authenticator, Authy, or similar).
- Go to Account > Security on Bitmart and choose Enable 2FA.
- Scan the QR code with your authenticator app and save the backup key in a secure location (offline).
- Enter the 6-digit code to confirm and complete setup.
Security Best Practices
- Use a unique, long password and a reputable password manager.
- Never share your Bitmart password, 2FA codes, private keys, or seed phrases with anyone.
- Enable withdrawal whitelist and email notifications for account changes.
- Verify URLs and never click suspicious links or enter credentials on untrusted pages.
- Keep your device OS and app up to date; use antivirus on desktop devices where appropriate.
When to Contact Support
Contact Bitmart Support if you face:
- Account lockouts you can’t resolve via the password reset flow.
- Unauthorized activity on your account.
- Issues receiving verification or recovery emails after checking spam and filters.